Travolook — Transaction failed refund not received yet

Booked air ticket on 3rd Dec 21 transaction failed. Started calling and sending mails. Not able to trace the credit initally. On 24th the credit was found and refund initiated ref no REF[protected] with the information that amount will be refunded within 7-10days. Till today not received. Every time i get in touch with them they say 7-10 days.