Travolook — Travel ticket cancelled from the Booking Site

Website: travolook.in

Hi I had booked a Air ticket on travolook from Bangalore to Pune on 25 th September 2021 from travolook itself I have been calling the customer care frequently for the cancellation refund which has been taken place due to some system error from their side but till date no refund. Also sent them mails they are saying will receive refund within 7-10 days. Don't know why such casual approach by these operators