| Address: | www.travolook.in, 836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008, Phone number-0124-643-4800 |
Dear Sir/Madam,
I had booked a flight ticket using travolook website for my father. After booking, I got a message from travolook that my booking is cancelled due to fare expiration(Travolook displays less price on their website, and once we book through them, the booking gets cancelled and they do not issue customer's refund). After following up with them from past 2 months, I am highly disappointed with them as they are not giving my refund to me. This is highly unacceptable and many customers like me are facing the same issue with them. Please look into this issue and verify the company's credentials as they are doing fraud business.
Following is booking details used to do the booking-
Date of incident-Jan 5 2022
Traveler's details- Name Ajoy kumar
Email id used for [protected]@gmail.com
mobile number used for booking-[protected]
booking reference number-REF[protected]
date of trave- Jan 9th 2022
From nagpur to mumbai
I am sharing a screenshot of mail received from them. It clearly states that due to fare expiration, my booking got cancelled and my refund will be issued within 7 days.
After multiple follow ups, I am still unable to get my refund.
I sincerely request you to please look into this matter and take a strict action against such a company and make them pay my refund. You Can find many similar complains against them on your website.
My contact details
Name- Akriti Khare
Mobile- [protected].
Email- Akriti.[protected]@gmail.com
Mobile [protected]
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