Travolook — Travolook not refunding my money

Address: gurgaon haryana

I have booked three tickets from pune to srinagar on 3rd oct ..they cancelled my tickets and said ..since pnr is not generated your tickets got cancelled.. now almost 20 days passed they dint return my money and saying ...by mistake your refund got stuck ..it will take 20 days more to refund..they are not replying to my mail and cutting my call