Tripgateway — cancelled my package and nobody is responding to my call

Address: 560032

Hi Team,

I have booked this package on 8th june i have paid amount by credit card Rs. 10499/-Nobody is responding to my call. People are not bother to pick my call or response to my email. Please assist me on this issue.
Its fake website. Please check the review before doing any payment. Please assist in this case

Email received from trip gate

i Anita Royan,

Greetings of the day,

We would like to inform you that we are going to refund your one package of Rs 10499 vide transaction id :[protected] and the refund will be credited in your account within 45 working days as per our refund and cancellation policy(Your Refund Amount =[protected]=9450 your deduction will be 10% of 10499 = 1049 (i.e. Cancellation charges & processing Fees) as per company's Terms & Conditions).

Further regarding any query please call on the phone number provided below.
Now you don't have any issue with the company and your query/concern is solved.

Kindly remove or resolve all the compliant which you have posted in xyz websites and share us the screen shot and also kindly acknowledge the mail so that we can proceed further

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Thanks & Regards
[protected][protected]
Customer Help Desk
Tripgateway
Contact number :[protected]
Email : [protected]@tripgateway.in
Website : www.tripgateway.in

Thank you