| Address: 201309 |
| Website: tripgateway.in |
First I would like to thanks Consumer complaints team for providing such good platform where we can submit our complain against fraud activity in India.
I had a bad experience with tripgatway.in web site (one of the travel domain company) running by company Trekocity Holiday Consultant.
I had call from this company’s sales person who offered me holiday package of Rs. 8999(INR) with assured mobile gift of equivalent worth of package only if I will buy this only on the same day.
Order No.#[protected]
Order Date: 06 Sep 2016
I have not received any such gift and they are denying that promise and said they are not providing such gift on booking of any package. So they are just providing holiday package.
At time of call that sales executive told like you can book any hotel/resort from the properties listed in website. (After I got to know it is not like that they will decide at time of providing).
I had a call with their manager and he said sales executive was lying and they have dismissed him. (I don’t think)
On the next day of booking I have requested to cancel this package and provide all money back to me but they replied like it is non-transferable and non-refundable.
They clearly mentioned in their terms and condition like “In case of refund we will consider as a free lock in period if the customer does not want to use this package” (Rule#39 of terms and condition as show in attached image). But they are not following that also.
At end I was having only option to use package. For that they are asking 30 days prior request, I have done that also with selected resort but at the end before 4-5 days they giving confirmation like that is not possible to at selected place and they have given two chipper (which was available with 500/day) and they forcing me to give confirmation within 1 hour then also they are writing in mail like “bookings are subject to promotional availability” that was the 25 day from the day I have applied for booking. (Initially only they will say like they will confirm on the same week on which customer wants booking.)
Any how I have not accepted that and finally decided to report complain against tripgatway.in
Company Details:
CIN U63090UP2015PTC074410
Owners:
1. RAHUL SEWAIWAR
2. DHIRAJ TIWARI
Click here for more about company details
Click here for more website registration
That was very bad experience with several calls and mails, I cannot describe more over here it will be boring for reader.
This is very short description you can get more from my mail conversation from below link.
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