Tripgateway.in — Fraudulent Sales Practices adopted and non cooperation in the process of booking

mohitshukla123

from Delhi, Delhi

Dec 27, 2016

Address: Shimla, Himachal Pradesh, 171009

Website: www.tripgateway.in

Tripgateway.in is a fraud company which i have already mentioned in my previous complaint. They have already cheated lot of people.

A person claiming himself as a sales manager called me to buy a tour package and made big big luring commitments, which made me buy the package.
Gradually, on talking to them i realized that the person who called me was a fraud and no person bearing that name works in tripgateway. I therefore, lodged a complaint with tripgateway and consumer complaints. Tripgateway official agreed that the person who called me was a fraud and they are ready to give me a compensation. They repeatedly called me and forced me to agree to the compensation terms. I finally gave up on them and acknowledged the terms kept by them. The terms were:
Congratulations, we would like to inform you that you have purchased packages of Rs 8999 according to which we guarantee you to provide you the booking at any destination where you wish to travel for 4N/5D for 4 members.
(Prior intimation required minimum 21-30 days for any hotel booking depending upon availability).
Further if we are unable to provide you the hotel booking then we will refund your money.
Child below 10 years is complimentary.
As discussed with our telephonic conversation we are sending you brand new
Android Smart Watch free of cost as a complimentary gift.
Further your validity is increased for four months i.e 16 months from the date of purchase of the package.
Related any query you can call anytime on the mobile number which we have provided.
Now you don't have any issue with the company and your query is solved.
Kindly acknowledge the mail so that we can proceed further.

Now when i asked them to make a booking, they rejected my form. On calling them, an official said that they do not make booking in port blair, which is my destination. This is so foolish on their part since they have already mentioned port blair (Hotel Hari International) in their brochure. When i told her about it, she passed on the phone to some other official. The other official then agreed that they have port blair in their list. I talked to her and asked her the reason for rejection of the form. She asked me to made few corrections which were genuine and i agreed to it but one thing which she forced me to do was to mention an alternate destination in the form which was against the terms and conditions, since they have already mentioned in the booking form that if the destination is same, i am required to write different intervals which i have already done and mailed back the form to them.
These guys do not stick to their commitments and are again and again harassing me and forcing me to agree to them.
It is disgusting that i have paid for a tour package to visit some place and these guys are forcing me to choose an alternative place too and they will select one for me.
I request you to save me from this fraud company "tripgateway.in". They have been continuously harassing me and i am facing psychological problems like stress and depression.

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TripGateWay.in customer support has been notified about the posted complaint.

Dec 30, 2016

Updated by mohitshukla123 I have received a mail from Tripgateway and they are changing the facts and forcing me to resolve the complaint to get the booking done.
I am highly dissatisfied to see that they are reacting like this and instead of providing the booking they are threatening me to act according to them.
I am sending the content of mail below

We would like to inform you that as we cross check from our end no body will denied for your hotel booking and we just asked simply follow the procedure as per tourism industry and govt guidelines and also we have found that you have posted an unnecessary complaint in xyz website now we are going to hold your hotel booking request because until or unless we do not want to face any complaint this is totally unethical.
Kindly resolve the complaint first then inform us and then will proceed for your booking.

It is clearly mentioned in the booking form that if the destination is same I have to provide different interval of journey which I did but they wanted me to write a different destination which is not justified.
I request consumercomplaints.in to help me get my booking or the amount refunded into my bank account at the earliest please.

Feb 03, 2017

Updated by mohitshukla123 Consumer complaints forum kindly help me get back my money from this fraud company.
They have been befooling me since very beginning.
This is in continuation to my previous mail. I had already placed a request for hotel booking at port Blair.
I received a mail on 3rd February 2017 from Tripgateway asking me to choose a hotel out of the three different hotels name provided to me. On checking the website I found out that they have again not lived up to their commitments. The standard of hotels provided by them via mail is not consistent with the ones mentioned in the list of hotels provided by them along with sales brochure. This is very cheap and delusional on the part of Tripgateway.
I do not want to get any bookings from this fraud company as they have befooled me at every point of time and this time when I have already made my flight booking to port Blair according to the package availed from Tripgateway, still they have again cause a breach of trust.
Kindly help me get back my money from this company.