Address: Gautam Buddh Nagar, Uttar Pradesh, 201301 | Website: www.tripgateway.in |
I received a call from the legal advisor of Tripgateway named Mr. Gaurav Mehta who claims to be a legal advisor for Tripgateway. He told me that the person who sold me the product has changed his name and sold me the package. He further accepted that the real name of the person is Subanshu Jindal. He is the guy who changed the name and sold the package. Moreover, when i asked him about the assured gift, he simply refused in the regard. He then told me that tripgateway is ready to give me a compensation gift for the harassment and breach of trust i had faced and asked me to acknowledge it to resolve the complaint. I did not agree to it as the compensation was not equivalent to the gift assured to me whose reference number has already been quoted in the complaint.
I requested him to cancel the package but he refused saying that since i have lodged a complaint, i would be able to get only 80% of the refund and if i complain again they would deduct 20% more and so on. I am highly shocked and disgusted to witness the practices these travel agencies are following. I request you to kindly help me resolve the matter as this matter has affected me mentally. Was this information helpful? |
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