[Resolved]  Tripgateway.in — Fraudulent sales practices

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.tripgateway.in

Dear sir,
This is to bring to your notice that i had received a call from the executive of tripgateway named mr. Tanveer khan on june 8, 2016. He told me that i have been chosen as a lucky customer by tripgateway for using the tech gateway to avail the offer "asia accomodation package @ rs 8900 with assured gift which i would have to choose between a mobile phone (Htc brand) and tablet (Xperia z2). I was not convinced with the authenticity of the offer at the first instance. But he assured me (Using his designation influence) and saying that the company is an iso rated company so they would not step back from the offer (I. E. Tour package and choice between a phone and tablet).
I made the payment after more than one hour conversation with him which he took to prove me the authenticity of the offer.
Thereafter i received a confirmation mail regarding the payment made.In few days i received the booklet through courier. The details are mentioned below:

Dispatch date : 15.6.2016

Courier by : dtdc

Consignments no. :z88202776


Mr. Tanveer khan asked me to provide the id which would be on the above mentioned booklet as an address verification for the second package which would be a tablet as chosen by me. I did as asked of me by mr. Tanveer khan.
I was told that i would receive the second courier within 15 days from the receipt of the above package. I kept waiting for more than 50 days now but did not recieve any package. I have been repeatedly calling tripgateway but most of the times the person at the receiving end did not connect me to mr. Tanveer khan and scolded me and hung up. Most of the times they lied to me that he is not available but when i called from some other number they would connect me to him. This raised my suspicion against the offer which mr. Tanveer khan use to convince me to buy the offer.
On 21st or 22nd of july i called mr. Tanveer khan as obvious i had to call him on[protected] for more than 5 times to reach him. Once i got connected to him, i asked him about the status of my courier. He told me that the courier has been dispatched on 19th july 2016 and i would receive the same by 30th of july 2016. He, inorder to prove the authenticity of the package provided me the reference number of the dispatch which i am quoting here (Ref no.: refgl0045672). I waited till 30th july but did not receive any phone call or the courier as promised to me by mr. Tanveer khan. On 1st august 2016, i called him repeatedly but no one picked the call. Icalled from another number and the concerned who received the call told me that i would be able to talk to him on 2nd august 2016. I called him on 2nd august, the person on the receiving end named mr. Rakesh singh told me that he is on leave for few days and the courier which i was about to receive would reach me positively by 15th of august 2016. On telling him my problem he abused me and hung up.
I am highly disgusted to witness the fraudulent sales practices followed by tripgateway. Being an iso 9001:2008 certified company which pertains to quality standards for customer satisfaction, the fraud which the executives have done with me has highly disappointed me. The tripgateway has harassed me for last 2 months. I would be visitng consumer court for the harassment and breach of trust which i faced from an iso certified company.
I request the top level management of tripgateway to look into the matter and provide justice to me at the earliest. I do not want to do any sales from tripgateway in the future. Moreover, kindly cancel the tour package which i have purchased from you and i do not want any dealings with your company in the future.