Tripgateway.in — Selling tour package by making false promise of giving moto x handset as complimentary gift

AmolTPatil

from Gurgaon, Haryana

Apr 1, 2016

Address: 201301

Website: www.tripgateway.in

Mr. Tarun called me over phone & said that if I pay Rs. 8999 for holiday package they will give me Moto X play 16 GB Brand new handset free of cost as complimentary gift. same time I asked him that on your company website it not mentioned & terms & conditions are different & you are telling something different but he assured me that I will receive call from gift dept for confirmation of gift item & will deliver it within a 5 working days. After making payment when I read about this cheater immediately I wrote them to refund my money. From that day they started giving some foolish reasons - saying that they cant refund my money - to get gift I have to provide them some contact no or referrals . But I refused their offer & asked them for refund of my money now they are saying that they will deduct 20% from amount & will refund remaining after 45 days...this is pathetic - they are cheating customer. Even their Sr. Person Mr. Ashok Sinha (GM) said that he has fired Mr. Tarun sales person because of this (again this is wrong information he is giving to customer) also said their are 16 complaints on Consumer Complaints forum out of that they have resolved 11 but I think this is also wrong information.stop cheating customer & return their hard earned money back .
same matter is mailed to their director Mr. Rahul Sewaiwar & Mr. Dhiraj Tiwari - hope for best & waiting to get my money back.

Regards,

Amol Patil
M. [protected]

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Comments

AmolTPatil

from Gurgaon, Haryana

Apr 5, 2016

Dear Tripgateway.in Team,
I have received my money back in my account(without any deductions). Thanks for this. Mr. Gaurav thanks for your prompt action.
But I request you - you should stop doing this wrong exercise - at least train your sales person to explain your product (holidays package & referral scheme) to customer in details. After knowing all this if customer is interested in your product he/she will definitely will purchase it.
But you should do your business in ethical way - your sales person promising free gift with package - then your GM is refusing it & saying money cant be refunded at any cost - then your giving some excuses to deduct some amount from payment to refund--- it is totally useless & due to this customer will not trust you.
If I thought to take this matter to consumer court & if I ask for compensation - I am damn sure you all will suffer a lot. But I dont wan't to do this - hope you also stop doing this exercise.

Be honest with your customer.

Regards,

Amol Patil
M. [protected]

TripGateWay.in Customer Care

from Delhi, Delhi

Apr 2, 2016

Verified Support

Dear Amol,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@tripgateway.in, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Tripgateway Online Team

Jitendrag84

from Gurgaon, Haryana

Apr 4, 2016

give the details to me also...