Tripgateway.in — They cheated and extracted 18000 rs from me

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.tripgateway.in

I received a call regarding the offer of getting a package of Rs 8999/- and gift of mobile as an happy hour booking. I booked it and they kept me hanging for the gift. Suddenly a week later lady called and said due to server issue my package is canceled and i will get the money refunded and they will charge 150 rs for that and i will receive a cancellation mail.
Extremely pathetic English and grammar was used in cancellation mail which i got within 24hr. It was written the refund is in process.

Then after 3-4 days i called back to check status, customer care, girl who dose not have manner to talk to customer said, "we didn't said the amount will be refunded, you have to raise a request with your bank for refund from TECH gateway host". After quarrel and anger,
I did so, very evening a guy called from tripgateway and asked did i get a refund, i said no, then he said sir please pay 150 rs through website and you will get amount in 2 hours, he was sounding so confirming. Then as i went for payment of 150 they deducted another 8999 amount, now he said "No problem sir amount is refundable" you will get 17848 rs by 2:30 pm approximately.

I called back on the customer care on no info around 2:30pm to 3:00 pm, "again that cust care girl said why are you calling us, call the person whom you have booked with".Then i called at 4pm on receiving no confirmation from the person, no body picked up. Later he called and said there is server issue and the amount will be refunded by Monday. Now today as Monday he said, i told you it was 72 hour from updating the request of refund, which he did not say earlier. I am sure they have no intention to refund, please help me to get complete 18000 refund from the company. i have earned my salary using complete hardship... please help

I know i have made a mistake trusting people, i will never trust anyone apart from my family.. Never... Please help.

Their contact:
Customer care num:[protected]
Person Who called me: Krishna Kumar, ph:[protected]
A-58 Sector 57 Noida 201301
[protected]@tripgateway.in

My Contact:
Afaque Ahmed Khan
[protected]@gmail.com