Truecaller — another company listed their number using your name

We notified truecaller that a company was listing their number under our company name. We don't have a truecaller account and didn't create those details so we requested that truecaller correct those details because the number (+[protected] belongs to a company called biz facility (https://www.bizfacility.com/contact/). they are sending unsolicited calls to people and when the people look up the number on your app they believe that our company is spam calling them.

We were then contacted and told that we can change our details by logging into the app and changing it there. But we don't have an account and we didn't change those details in the first place so how are we supposed to change details on a account that's not ours!

This is incredibly frustrating and their app is creating a misconception of our company's services.