Truecaller — Electric Bill payment done on Truecaller

Website: www.truecaller.com

I had done a bill payment on 4th March 2020 10 am to be precise and Truecaller hasn't refunded the amount of 1310 rupees till now I have checked with my SBI bank
They have confirmed that no such amount has been credited to my account so I want to know that I could get the amount back.

Thank you.
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