Truecaller — electricity payment pending

Address: New Delhi, Delhi, 110045

I have paid electricity payment on[protected] paid on 2640 via truecaller app but my transaction has been failed and my amount has been debited in my account. I have call to customers care for truecaller I have told me remaining amount has been deducted and then full amount has been credited in my account .but they have no amount in my account. Kindly humble request you to take these steps to take my money as soon as possible...