TVS Motor Company — Cheating customer

lvvivek44

from chennai, Tamil Nadu

Jul 25, 2022

Address: Chennai

I'm vivek from Chennai, on 11.03. 2022 went to Arasu tvs to book TVS Rider but they are informed me, It will take 60 days to delivery the vehicle so I was agreed and paid booking amount Rs. 500 which is demanded by Arasutvs, Porur and after 30 days asked to Mr. Pushpa Raj ( Sales Person) about vehicle update he was informed me this month end I will get the vehicle so I was asked shall I pay in online because of no cost Emi offer which is available in Tvs website ( If pushpa raj said this complication Before sure I never went to online option but he said ok sir ) and paid full ex showroom price 93777 Rs. on 16.04.2022 But almost 4 months are gone bike still no stock from dealer but on 07.07.2022 I got call from dealer your bike is available but payment confirmation is pending from TVs head office. Wow so I raised a complaint to a TVS customer and got TVS_Gr_[protected] ( This is the 5th complaint number) TVS only generates n.. no. of complaints but never solved Almost 5 months paying Emi without a vehicle.. They are cheaters, there is no transparency and never. Dealers end there is no support but they will raise the purchase order to TVS. They will do business with TVS but in this matter they are helpless and not picking up my calls.

If I cancel the order it will take 60 days to get my amount, wow almost 5 months over ( what is the compensation for cheating me?) Can TVS finance give free money to customers without interest ? and another 2 months I need to wait for a refund of my money, almost all public money without interest they can hold for 7 months.

ArasuTvs need to responded to my mail (already sent payment and booking details to [protected]@outlook.com on 07/07/2022, I need to get response from arasutvs Vehicle is available from dealer end but TVS head office did not send any mail regarding payment acknowledgement so We are not able to process your order.

Moral of the story: No Cost Emi Is a Trap, Never get any help from dealers.

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Comments

kiran599

from Hyderabad, Telangana

Sep 21, 2022

We have been facing a much bigger scam since 2 months and now our bike has been forcefully taken by the dealer and not returning it. Threatening us with dadagiri.. Pls do reach out to me on [protected]...Lets talk

KANDARATHIL

Oct 19, 2024

We have been experiencing issues with this tvs electric scooter KLO7DC 4633 for quite long time, it just randomly stops while driving showing a square symbol on screen even though there is enough charge on it. It's such a big issue that you can imagine if the vehicle stops randomly while driving especially night time on highway road. This issue is not the first time, we had bring this issue into your consideration and they had once repaired regarding the charger issue.but it's keeps repeating another issues . Hope you understand the seriousness of this matter.
We are looking forward to your response regarding this as soon as possible.
It will be better if we get a replacement.