TVS Motor Company — Dealer fraud

Address: Panipat , India

This complaint is regarding the bharat motors located in panipat, haryana working on the name of tvs motor ( sales and service tvs 2 wheelers) with gst number 06anapp0846j1z0 run by mr. Satya parkash
last year (june 2019) i purchased tvs sports duralife(bsiv), the first complaint is about the product they showed me something else but gave me something else by this i mean to say the product with scratches. A lot of times i complained about that but nothing happened. At the time of registration they had taken more than 3 months which later found out that they have not submitted the file. Even the temp. Number was given when i took my complaint to twitter and higher authorities took the actions, this took about 23 days. ( special mention: all the required documents were submitted to the dealership before the handling of the product). Later i also found that they have charged me rs. 8569.51 while the receipt received from the insurance company is of 7376. I dought that they have given me a 1+4yr insurance while charged for 5yr zero dept.

After 2 periodic services as mentioned in the owners manual when i calculated the average of the vehicle it appeared to come 48kmpl. When i told the mechanic he told me in clear words " this is the maximum it can give, i can`t tune the vehicle for more". It was really shocking for me that a product gives a millage of 48kmpl on while the company proudly announces as a millage machine, i took the vehicle to local mechanic and found that there was some issue in the spark plug and after replacing that the milage changed to around 75-80kmpl which is comparitbly much more satisfactory.

Now i have found that the bill given by the dealership at the time of service has alot of miscalculations. Once or twice is forgettable but more than 3 times is fishy. Certainly, they correct the bill amount after speaking to them, but i still count it as a fraud to costumer.
While i was filling my itr i found they has not given me the gst rebate for the goods & services. When i talk to them they ask talk to my accountant. I found it very difficult to found their accountant in such a big city with zero clues ( they have not told me anything about their accountant.) Isnt that strange.

Now the owner is talking rubbish, using abusive language, misbehaving with me.
I dont think it is a way to talk to any one. Rest you are a big company they know things better, might be in your way misbehaving is the normal. But its sure i wont be recommending tvs motor to anyone. And i also regret my purchase with tvs motor (bharat motors)