TVS Motor Company — Ntorq 125 racing edition

SIVA U.C.P

Oct 12, 2020

Address: Olive TV's Pvt Ltd, gurudwar, Visakhapatnam, India

Problem: Poor Customer Service and technical issues, brand new vehicles handle lock not working on the third day and start up switch cut off. Olive Pvt Ltd Gurudwar, highway visakhapatnam, Andhra Pradesh India. Poor attention to product issues and handling.

I purchased Ntorq 125 racing edition yellow & black on the 5th of Oct 2020 full cash, I got no discount as it's brand new model not even festival offer.
I was not able to use my vehicle next two days, third day I got the seat cover done and at parking I was not able to lock my scooter on the left side of the handle, I immediately called up the showroom only to hear another excuse saying mechanic is not available so come tomorrow, I made another call and talked strictly they asked me to come down. The guy who sold me the vehicle was least bothered to even look and ask me about my issue and more over they lied he is the manager but he is a sales person. Then came the machanic with a sarcastic approach as if I don't knw how to lock the vehicle..but right side was good but left side was not working. After two more days engine shut off while starting so I took to near by showroom I was told the handle lock is gone..what would hve happened if I had gone out somewhere with the scooter. First of all managers are not available in the showrooms, silly low profile and unqualified sales staff are playing with customers and showing attitude after the sale is done..this worst experience and a shame for such big company like TVS

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TVS Motor Company customer support has been notified about the posted complaint.

Oct 12, 2020

Updated by SIVA U.C.P Nearest showroom at venkojipalem has realized the issues in first contact though I didn't see any managers around to even ask me..I was asked to wait for a day or two for the spare parts I denied as they have to take action on the spot since it's a brand new vehicle.. out of the blue spare part arrived and I was aksed to wait for another 2 hours to get it fixed..I cannot believe how these companies dealers are recruiting unqualified teams to attend their business..they don't knw what is CUSTOMER service or how to attend product related issues. Where are the managers why the CUSTOMERs have to repeat themselves to every ### they come across at their showrooms. Why don't they deal CUSTOMER problems like they do it before the sale.