Hi,
It is with great shame and embarassment that I have to register a complain against an uneducated uber driver (Details mentioned below) who abused me while trying to explain the address.
So disappointed with Uber's safety measures that even after sitting at the police station the customer care refused to share any details about the driver.
This incident happened at 10:31 today on 28th Sept 2021 while booking a cab for my dad who was supposed to return home (Grant Road) from Chembur West. While requesting to hold on to confirm the address he started abusing with bad words stating we do not know the address.
He abused not once but thrice over the call.
Cab Driver Name : Ashish Kumar Jaiswar
Cab Number : MH01CV1566 (Blue Maruti Suzuki Wagon R)
I am embarrassed and disgusted by this experience I faced today.
I am hereby attaching the official NC from Nagpada Police Station filed against Uber's cab driver.
The police authorities asked us to send this to you hoping that you would respond and take necessary action against him otherwise they would directly get in touch with Uber.
I am struggling enough back and forth and complained a lot of times to Uber support there is no strict course of action taken against the driver.
Unless there is no solution to this I will certainly ask the police authorities to investigate further against Uber and also file.
Hence, I decided to get my complaint to your notice in return of some fair decision and justice being served here
Warmly,
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