Uber India — Already paid the amount

On 9/06/2021 I had booked an uber package delivery. The charges showed 51 rs which my father(the person who was supposed to send an item to someone else) had paid to the uber driver Rafique. Yet, my uber shows that I have a pending rs 21 and without the payment of which, I won't be able to use the under services. If the driver is charging for the parking, it was mentioned to him that if he gave his car number to my father, he would ask the parking man to not take those charges from him. I got to know about it only after a few days when I had to send something else and I opened my app to book. In that booking itself, the driver never came nor picked up my calls so I had to cancel that trip and hence, the payment of that rs 21 is a necessity to avail the uber services.
With utmost honesty, I have always paid in entirety and now I am being charged for more. I tried to reach out through "your trips" and there was no response nor any action taken. I hope the issue is resolved soon.
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