Date of recent incident : 2nd May 2022
Client name : Dipaneeta Roy
Client number : +91 [protected]
Description of the incident : Past few months this issue has been re-occurring several times now that whenever I book a ride from a location to my home address the uber drivers calls me & ask about the destination address . After listening to the destination address they agree to come & pickup but when its just 5 mins of pickup time left the ride gets cancelled by the driver . There are days when continuously 2-3 rides are cancelled by the drivers & to get a proper uber cab ride I have to wait for 1-2 hours . Today also similar situation occurred when 2 rides got cancelled by the driver & now I took an auto to reach my home .
Most of the times I book a uber cab from Chandanagar, Hyderabad to PBEL City, Hyderabad which takes approx. 45 mins of time and in this route due to unknown reason the cab drivers create a problem . Either they hear the source/destination address & cancel the ride or over the call they decline to come & pickup the passenger . In weekends its horrible situation as I never get cabs in any time of the day so I have stopped looking for uber ride on Sat, Sun . But now the problem has expanded to weekdays also . I think so on ride cancellation there is some amount deducted from the passenger also where there was no fault from my side .
Desirable resolution : I would urge Uber India to take strict actions about the situation because this has caused lot of hassle for me . There are times when aged people want to get a ride to some place & if the drivers are irresponsible & unprofessional then where would the common people go ? From whom should we seek help ? I remember in[protected] Uber cabs used to be one of the best options in Hyderabad for rides but now that trust & confidence is fading away . Was this information helpful? | 
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