Uber India — cannot use uber as they wrongly charging rs 303

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201307
Website:	uber.com

I am using uber almost daily to go to office. But on 26th august 2017 my mother become ill and i needed uber to go to hospital. When i tried to book cab from uber i was denied saying that i need to pay rs 303 first. I contacted support team and they said i have not paid for a ride on 4th of feb 2017. I checked the details and mailed them the uber as well as paytm receipt to them as i paid via paytm on 4th of feb 2017.
After that their support team did not responded till now. I am still unavailable to book cab via uber. Its been 4 days and i needed uber the most in these days as my mother is hospitalised and we need easier communication.

I request uber to resolve the issue asap.