Uber riders in Guwahati, Assam, India are charging excess fare than the amount notified. We enter into a specific contract with Uber App wherein you disclosed the price and we agreed to it. Then how rider is entitled to ask any extra money beyond the amount which is reflected on the screen.
Also there is notion amongst some drivers that “the driver wants to charge more because it is giving an “extra” service, i.e. dropping at a destination where no other driver would be ready to go at an inconvenient time. So, of course, he would ask for more. Or there are always some people who are ready to pay more than the market price.” But this notion is not acceptable that customers are ready to pay more all the time. There my be customers who can pay but on the other hand there my be customers who can’t effort extra.
We are not the one’s setting the fare. Uber App itself notifies the fare. But every-time we book a ride before asking about my location/destination the rider/ driver ask the amount that is reflection and he will start bargaining. If I have to bargain and book a ride then what is the use of the Uber App. If we deny to pay extra the rider/driver cancels the booking or force us to cancel the trip which cost us the cancellation fee and this process goes on and on.
What really awful is knowing that the driver has canceled the booking for silly reasons especially when you are getting late to reach somewhere or in an emergency or tired and need to get home quick.
I was a frequent user o[censored]ber App but now it has been very hard to find a professional rider in Uber. I have instances where after completing my ride the rider demand me extra amount. I have complained in the app but no actions have been taken.
The services provide from your side was to assured facilities at the desired location point through the mobile applications. And to provide the much needed comfort with reasonable prices. But in my recent encounters I am having a totally different approach towards the service being provided.
We use Uber considering our distance requirement and time factor, it turned out to be the best option. If the riders are having issues with the fare, are the customers should be held accountable for it? It should have been your responsibility.
The customer support is very poor. This made me disappointed. I always valued and trusted your service. But not this time.
I look forward to your immediate reply and a resolution to my problem. This is for your kind information and necessary action.
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