| Address: | New Delhi, Delhi, 110014 | | Website: | www.uber.com/en-IN |
Dear sir, i am submitting a complaint against uber india who currently displays an offer on the android app stating that customer using standard chartered mastercard will be given every 6th ride free till dec 2017. There was a second instance wherein i took 5 consecutive ride and there was no 6th free ride offered. Today, i reach-out to the customer service requesting to help and got a very ambiguous response stating that "they don't know what happened as its an automated system trigger". If i accept this response from customer service, this would allow uber to publish a false advertisement on its website and continue to fool it's customer. I have attached the offer and policy screenshots, response 1, 2 and 3 and the offer still on uber application as screenshot.
Note: kindly note that this is a generic offer applicable to all standard chartered mastercard users and there should be no discrimination on the line of technical issue.
The most disappointing part about uber is that you cannot explain the issue to customer service and they continue to give such vague responses till you give up. Further they are also not adhering the offer policy they have established.
Please help!!
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