Uber India — driver issue

Address:

Hyderabad, Andhra Pradesh, 500034

I had booked a cab for prasar bharti on 29th august 2017 at 11:45am tata indica. The drivers name was raja sekhara. He dint know either hindi or english. He dint know the area of banjara hills at all. As i was trying to explain him the address, he cancelled the trip and i got a msg that the driver has cancelled the ride n u have to book another cab. When i booked the other ride i got another msg that i will be charged 45 rs as cancellation charge. Why should i pay for his cancellation? The driver cancelled it. Totally unprofessional. I want a call back from uber asap.