Uber India — Driver refused to go to the destination and was not cancelling the ride

The Uber Driver name was Md Zulf from Kolkata this vehicle was black hero honda super splendor WB26V0284. The driver refused to go to my destination and was not cancelling the ride and was not picking up my phone calls. I couldn't book another ride as he was not cancelling so I got late for my work. I want Uber to take serious measures about these type of diverse or people will stop using the app.