Uber India — fraud done by a uber cab driver, balagurusamy (tn64k0042)

The conduct of the driver is totally unacceptable, he acted with utter unprofessionalism and rude manner. I and my mother wanted a ride to phoenix market city, booked a tata indigo driven by a driver called balagurusamy, (Tn64k0042) and got cancelled. Then i had to try again, it got booked with the same driver mentioned above on (26/08/2017). The amount to be paid for availing the service by uber showed rs.102.75. We boarded the car and he never utter a word on cancellation or charges for the same and also any balance due. When we reached our destination we were shocked to see the amount charged by the driver, that was rs.207. It was twice the amount quoted when the uber cab was booked. Then we asked him the reason for the charge and he gave very abrupt and vague answer. The two reason quoted namely:
1. Cancellation charges (Which i never got any notification as soon the service was cancelled)
2. The balance money was not paid earlier (How that even possible and how can anyone let me go without paying the money for service availed by me)
Over all the uber app is not effective as needs to be because the employees are manipulating the loop holes of the app and creating inconvenience to the customers.in addition the driver balagurusamy has violated the traffic rules and tried to evade the fine. The uber needs to give training to the employees a personal development class and learn how to talk to the customers, specially woman customers. The behaviour was unacceptable and i was disheartened by uber service. I need an appropriate explanation and the extra rs.104 has to be compensated with an apology for facing an insult and mental agony by myself and my mother.