Uber India — Higher rates at destination than estimated rates

Address: new delhi

While booking the ubergo from Faith Arena, Rangpuri, New Delhi to Krishna Apartment, Dwarka Sector 9 Plot 13, New Delhi the rates were Rs. 289.38/- (which was already higher rates than usual). We usually pay Rs. 170-Rs.230/-. But at the destination, uber app reflected total charge of Rs. 561/-. On complaining to the driver that the rates are higher than the rates confirmed at the time of booking, driver said that this can be the issue of app. He cannot do anything. He insisted to pay Rs. 561/- and complain to the Uber company. The route taken by the driver was usual route- there was no deviation in the route of travel.
We are very disappointed by this uber experience.

Date: 01 May 2022
Upasana Varu-[protected]/[protected]