| Address: | New Delhi, Delhi |
| Website: | www.uber.com/en-IN/cities/new-delhi |
Hi good morning my name is kiran thakur i am from delhi this incident occurred in delhi vivek vihar i have a uber account i am very disappointed from the service which you guys have provided me (No service & -42 from my uber account). Great for business
What happend?
I booked uber @ 7:44 am on 28/08/2017.
Uber confirmed my booking and provided me number of mr ravi (Wagon r dl1r t9233) contact number (+91-[protected]).
Conversation with mr ravi:-
1. I am in preet vihar i will be at your location within 10 mins or more i am very far from your location. (That is viver vihar which is hardly 10 mins drive from preet vihar at this time of the day 7:44 a:m.)
(Mr ravi for uber) i am very far from your location kindly cancel your ride with uber and please book your ride once again for which you will not be charged any amount as i am very far from your location. There for i canceled my booking with uber. (While standing on the road at this time of monday morning to rush for my office and see what uber staf does to give some a very unpleasant start of the morning what a great company (Uber). Thanks in tons for making peoples life more difficult.
Next i booked uber once again @ 7:45 on 28/0/2017.
Uber confirmed my booking and provided me number of mr deepak (Wagon r dl1r ta 4574) contact number (+91-[protected]).
Conversation with mr deepak:-
I called deepak and brief about my location and he replied as he is on his way pleas wait i will be their in 5-10 mins i replied ok this conversation happen @7:45 am local time
After watting for mr deepak for almost 10 mins i received a call from uber (In true caller) contact number (+[protected] contact name (Mr rakesh)
Once again he told me that he have receved my booking though i booked a cab and i was already wating for mr deepak so i dont have a clue from where mr rakesh have jumped in the conversation he was very unpolite, unprofessional, argumentative and very rude i even told him please talk politely. Mr rakesh told me check ur uber app you have received the booking details so cancel the ride and you will not be charged for cancellation. So i cancelled the booking and again called to mr deepak (Wagon r dl1r ta 4574) contact number (+91-[protected]) @ 8:02 am on 28/08/2017 he once again assured me that i will be there in 2 mins please wait. After waiting for so long on the road in this summer weather again i contact him for his where about and when is he coming to pick me up @8:09 am and he said i left my lunch at home that's why i was late so i am on my way and will reach in your location within few seconds. Then i again called him up twice @ 08:10 am he didn't answer my call and knowingly on ever occation he disconected my calls (Call times -08:10 am, 08:11 am, 08:12 am, 08:13 am, 08:14 am, 08:15 am. Then i took auto and reached to my office.
I have just receved a call from mr deepak @ 10:01 am (Wagon r dl1r ta 4574) contact number (+91-[protected])
Hahhaha uber just having a laugh such a prompt reply called at 7:45 am till 8:15 am and uber company is replying at 10:01 am uber expect customer should wait for 2-3 hrs to avail the service (This is torture)
Kindly remove this minus 42 from my account and reimburse my 1 hrs torture and my auto fair and half day salary deduction i will take you guys to consumer court as the way you and your uber staff misbehave and big time miss communication from ubers end.
I am sending all the evidences as attachment call list, booking screen shots etc. I will even go on this pages and spred the info to people how you guys are troubling people.
Facebook page - www.Facebook.Com/uber
Twitter page - twitter.com/uber
Linked in page - www.Linkedin.Com/company/1815218
Instagram page - instagram.com/uber/
Kindly do somthing. As i am very regular and loyal customer o[censored]ber. Concerned authority please intervene in this matter or i shall escalate it to the height
Kiran thakur
Amo
Kiran. [protected]@aeg. Edu.in
+91-[protected]
+91-[protected]
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