Uber India — My two payments kept on hold by uber (on its receipt they also write their company name as : ubergo)

Address: Gurgaon (Haryana)

Date: 27.9.21
Sub.: My two payments kept on hold by uber (on it’s receipt they also write their company name as : ubergo) total amount: Rs. 278.85 + Rs. 257.41= Rs.536.26 (Rupees five hundred thirty six and paisa twenty six only)

Dear sir/madam,
I shall sincerely appreciate if you could please help me in getting the full refund back into my savings account or paytm account (details mentioned below), my money has been kept on hold by uber – for no reasons.
1. While travelling with uber cabs i tried to make the direct payments with (linked paytm to uber) but as there were some technical errors - and there was no confirmation/response from paytm whether the payments were made or not; so i thought the payments were not made.
2. So i made the direct payments to their drivers, while simultaneously these payments were deducted from my paytm wallet also – without my knowledge. Means i made the payments twice for no fault of mine. Please help in getting the reimbursement of these two payments back to me.
Total amount: rs. 278.85 + rs. 257.41=rs.536.26 (rupees five hundred thirty six and paisa twenty six only) for your kind perusal attaching herewith the screen shot of the same.
Details of journey:
Date of journey: 17th sept.21
From d block, sector 55, noida (u.p.) To hotel le meridian, connaught place, new delhi. And back the same day.
1.total amount to be paid as mentioned in their receipt: rs. 295.63 (which could not be paid via uber account linked with paytm)
I paid amount rs.: 295.00 instantly and directly to driver mr. Ram (ram gave me his paytm account no. By the name of karan kumar singh; so i paid thru paytm directly to him – poof of payment attached herewith my saving’s bank details and also proof of paytm account showing this deduction
1. Amount rs.: 295.00
2. Date of transaction: 17.9.21 time of transaction: 03.54 pm paid to:
3. Driver: ram but under the name of karan kumar singh
4. Amount credited into his airtel payments bank a/c no.: xx2815 linked to [protected]@paytm
5. From my bank: icici a/c : no.: xx7714 upi ref.id.:[protected]
2. Date of journey: 17th sept. 21
From hotel le meridian, connaught place, new delhi to d block, sector 55, noida u.p.
Total amount to be paid as mentioned in their receipt was: rs. 278.85 (which could not be paid via uber account linked with paytm)
So, i paid amount rs.: 250 instantly but thru my direct paytm (i should have paid him rs.278.85 by paytm but it was a typing error from my side, so i paid him remaining balance of rs. 30 by cash) directly to the driver anil yadav (rs. 250+30=rs.280 i.e. Paid him extra rs.1.15).
Date of transaction: 17.9.21 time of transaction: 10.52 pm
Paid to: driver of cab : anil yadav
State bank of india a/c. No.: xx8147 linked to [protected]@paytm
From my a/c : no.: xx7714 UPI Ref id.:[protected]

Now here these two drivers have been paid twice, one from my side and the other thru uber linked with my paytm account.
The app o[censored]ber in my mobile phone shows these two transactions are kept on hold i.e. The amount of rs. 257.41 and rs. 278.85 but as this app is not at all user friendly it does not share any direct customer care contact phone numbers neither do they share any email by virtue of which any customer can contact them. With what so ever little space given to write and abrupt titles of help i have tried to contact them but all in vain. There is no response from them.

I had also contacted paytm where i was told that the payment of rs.295.63 and rs. 278.85 can be refunded back to me by uber, both of them bear utr no.: citin[protected] date: 18.9.21 time: 0133 a.m. And 54 seconds.
I will be more than glad to answer any of your further queries.
May i request you to kindly share your contact details for prompt communications.
Please help me in getting the refund these two amounts into my bank account and oblige.
For your ready reference please use the following attachments:

A) (2 nos.) Receipts o[censored]ber rides
B) uber showing money of Two Payments kept on hold screenshot
C) payment made to driver ram (in the name of karan kumar singh)
D) payment made to driver anil yadav from my icici bank account
E) payment made to driver anil yadav kept payment on hold by uber
F) my icici bank details showing payments made to 2 drivers

awaiting your kind cooperation in the matter, and thanking you in anticipation.

best regards,
digvijay singh

p.s.: until now my paytm wallet is not showing credits of the two payemtns put hold by uber.