| Address: BKC | | Website: help.uber.com |
I booked a trip on 11/02/22 for which I had booked a Stop in advance. The driver partner skipped the prebooked stop possibly due to negligence. I paid the whole charge Rs286.02 in order to get another cab at 1am for which I was charged Rs248.96(payment pending) to complete a 19Km trip as per google maps. The initial driver jumped the stop cutting short the trip to 3.91km (subsequent trip was 15.92km) but the charge was not revised later when I put a claim for my fare to be revised.
Uber dismissed my claim for overcharge. I hope you are aware that a "Stop" is a charged feature available in Uber app that can be included between pickup and dropoff and the trip is charged as per the length of the trip and time it takes as per Uber's own estimation. So if a stop is skipped, it would be unfair to be charged for the same.
Uber has limited options in order to make any claims so I choose the closest option, "My pickup and dropoff location was wrong". They claim "we've made a note of your feedback but are unable to make any adjustment to the fare as it is within the estimated range based on your pickup and drop off location.". Was this information helpful? | 
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