Uber India — overcharged for the ride

Address:

110067

Hi,
I travel a lot using uber cabs.
On 16/8/17, i booked a cab from munirka to noida, the charge shown was rs.486. I boarded the cab and the driver did not had fuel in his car so he took me to a petrol pump near ambience mall vasant kunj, i told him there will be extra charge for waiting, the driver said no. We waited almost 25-30 minutes and then we moved from there. Then he took a longer route to drop, he took me from ina to barapullah instead of south ex to dnd.

When bill came it was rs. 975.29 instead of rs. 486, i paid using my credit card. I did put an refund request online and it said they will contact me in message in 2-3 business days. I did not get any message nor a call. And the worst part they don't hav a customer care team where we can get a live agent to take a call nor we get a complain number to prove that we raised a complaint.

Its just frustating to see what kind of crippled customer service they are providing.

Krusnik paul