Trip Date-21/08/2021
Uber connect
Bike model-royal Enfield 350
Time- 10.20PM
Pick Up-Urbana Kolkata
Drop- Ultadanga
City- kolkata, west Bengal/ India
With reference to the above I booked uber connect package from my mobile app as I wanted to send rakhi gift to my cousin.
The Driver named Omar came to collect my parcel and took the trip advance payment from me citing reason that it is late at night which I agreed and charged 100 rupees extra then what it was showing me on app..but to my surprise after the trip started within in 10mins he ended the trip and I got the notification in the app that the package is been delivered.
I tried calling the uber but call cannot get connected and there was no way to connect with the driver and since night I am trying to connect with uber there is not a single way to talk to the customer care which is hell disgusting and disturbing being such a big company..I want uber to contact me immediately on priority basis as the package was really important to me or I have to proceed in legal way.
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