Uber India — refund issue

I booked a ride on 27th august 2017 around 5-6pm and the cab bearing number ts03ub5733 accepted our ride request but he did not reach our location point. He might have been roaming on the main road even after we guiding him he couldnt come and he cancelled the ride. We couldnt even find him nearby. Why do we travellers have to pay the cancellation fee everytime when it is cancelled by them also. I need a refund of it else we are never gonna use this again and neva suggest it to anyone.