On 2/11/2021, I booked Uber cab from Keshav Puram (Delhi) to Nandwani Nagar (Sonipat). The fare shown at the time of booking was around Rs. 750/-. After starting the trip, the driver went as per the GPS on his device and we didn’t suggest any particular route to him. After reaching my destination when the driver stopped the trip, I was shocked to see my fare at Rs. 1, 128/- which was deducted from my account. Thereafter, I filed multiple requests with Uber to refund the excess amount charged but they gave excuse that I took a longer route. Why would I take a longer route. Their driver had clearly told that he will go as per GPS only. Why should I be penalised for something which is not my fault. I have written again to Uber but they are not responding at all.
I request consumer forum to help me in getting refund of the excess amount charged by Uber.
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