Have booked an Uber Go on the 17th of March at around 10 21 pm from Park Street, Kolkata to Keshtopur, Kolkata. The driver was Shiv Nath Ray, license Plate WB04H6826 and the payment was done online through Google Pay. The original fare when I booked the Uber was Rs. 447 and after the ride was over the fare came up to Rs 1061, with a surge fare of Rs 614. There was no issue during the ride like bad weather, route deviation, road blockage or traffic which would explain the surge fare and also there was no pending charge from my side. The receipt I have received does not reflect the initial price or the surge fare I've paid. I requested help on the 17th but I am yet to hear back. It was disappointing to be blindsided by such a big charge and could have caused a dilemma for all parties involved if I did not have the amount with me. I request you to look through the prices charged without reason and notice and return the extra surge fare I had to pay.
I am attaching the Receipt, the initial and the surge payment receipt from Google Pay and the trip details. I hope I can receive a positive response.
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