Uber India — the driver neither cold nor reached us

I booked a cab around 4.30 pm today for my husband and fil from adyar to my home. He accepted and called me within few secs and told me that he is going to have his lunch and wil take 1/2 hr to reach them and he himself insisted me to cancel and i cancelled and booked again he again accepted the ride. I called him but he neither picked the call nor reached them. They waited for more than an hour and booked another cab.
Please take necessary action against the driver and credit my cancel amount.