Uber — Penalty for no fault of mine

Address: I phase , JP nagar

Halo
I am from bangalore
my Contact no [protected]
yesterday i booked cab with cash payment mode selected to go to an address in kuvempu nagar, fare of Rs 101 was shown in the app but OTP was not shown, Maruthi Suzuki Swift dezire came, and the cab driver didnt get my destination address, so driver cancelled the trip, i was helpless in a hurry to reach my destination.i was helpless repeatedly tried to book another uber cab but could not becoz app was asking to pay fine first by other than cash modes, i dont user other than cash modes
so i left it and booked Ola and to go ahead.
Now uber why fined me, Rs20/- for no fault of mine.
I need explanation and
please cancel the fine.
SHR