Uber — refund for unfair waiting charges by uber

Address: E-229 DDA Flats Pocket-3 Bindapur, New Delhi, Delhi, 110059

Website: help.uber.com

Hi,

On friday 23 feb, saturday i booked the cab using the uber app. I was tracking through the app and the app was showing me that cab would reached me within 5 min but the scenario of time was same even after the 5 min left. When i called the driver he told me that he had stuck in some jam. Eventhough i did multiple called him as i was unable to track through the app.

Once cab reached at my destination the driver called me back that he had reached and without any delay i boarded the cab.

I was surprised when i saw the final amount which was showing the addition of rs 49 as waiting charges.

I was waiting for the cab and suddenly i came to know that i have to pay for that waiting charges that seems very strange to me.

I couldn't expect from the reputed company like uber. I complained in the app but they refund me rs 20 which is unfair.

I want my full amount back for waiting time charged in the bill i. E rs 49.

Please look into the issue thoroughly and take necessary action on the same.

My trip details as follows:

Date of trip[protected]