| Address: Mumbai Suburban, Maharashtra |
BEST's Cashless Card makes customers cashless.
BEST has launched a cashless scheme whereby a customer has to buy a photo-ID smart card costing Rs. 25/-, He has to top up some amount for which he gets an incentive of 5%, but shockingly Rs. 50/- has to be maintained as minimum balance and no one knows what happens to this amount. The Depot people who top-up the amount are clueless as to what this Rs. 50/- about or whether we will get it back or not. The conductor says the card expires in one year.
So does it mean we have to shell out Rs. 75 every year to help the BEST conductor who is always running short of change? BEST wants to penalise or reward the customers who help their conductors and also pay up in advance?
The BEST has mentioned one Toll free number "[protected]" on the card, but dial it any time and it is busy.
Their site "www.bestundertaking.com" doesn't give any number or email ID where we can talk and clarify our doubts. Their advertisement doesn't mention about this 50 Rs. anywhere.
Please take up the matter with BEST authorities and seek clarifications
Anand Burli
#[protected]
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