I work for IBM in Chennai. Today i met a volunteer near our office in DLF who pitched to me about making a donation. I said I will do a one time Donation once I am back at my desk. He insisted me to do it right there and share a Thank you message with him. I was not ok with this initially as I feel we should be given freedom to Donate after we do our research. Then when i opened the link using my phone, i was getting 2options (Monthly or onetime any amount). The Volunteer then insisted Rs650 as the minimum amount. I was not ok with that as well. Later when i selected the payment option, i noticed that i was agreeing for standing instruction. I did not have an option to uncheck it. When i asked the Volunteer why is it so when i chose a one time donation, few other volunteers came to me and said that I have to opt for monthly payment and later withdraw by sending a mail. I got uncomfortable here. I asked if the only option is monthly why was i given the option of one time Donation? The other Volunteer started being rude. He told me that no one else has told them this and I was not trying to understand. I said I spent 10 minutes cause I was genuinely interested in Donating. But this experience has made me re think. To this he said he is not bothered and I can report to anyone about his behavior. I understand that you may not be able to implement all feedback you get, but least expected is a patient hearing and pass it to the management if valid. Please train your staff on how they should deal with people who are willing to Donate.[protected] is the number of the Volunteer who spoke to me initially. I doubt if this feedback will be taken seriously looking at the way the person told me complaint where ever i want. Was this information helpful? | 
