| Address: Unicorn store, Aundh, Pune |
Hi, this is to bring to your notice related the workers at the Unicorn store, Aundh, Pune.
First, I would start with that I am a complete dedicated Apple fan. Right from my watch, phone, laptop, AirPods- all are from Apple. Especially bought from Unicorn store.
Recently my laptop got switched off due to some issue and I went to the near store which was located in Aundh. I needed help to reboot/ switch on the MacBook, but the staff there was very unhelpful and very rude.
They did not even listen to my query & no apologies or empathy was shown.
They told me they can’t do anything about it & told me to raise a ticket.
Later I went to the JM store, and they switched on my MacBook within 2 minutes.
Now, my question is that if I am paying products worth of lacs from Apple, not only for the product quality but also for the service.
After seeing the behavior of the staff at Aundh, I am very disappointed with the Apple team.
If I am not getting a good customer service then what is the point of spending so much money when the help is needed ?
Companies like HP & Dell, even their retail staff are well trained about the basic things on how to start on a PC or to identify the issue.
Very disappointed with the Aundh branch. I need a action taken on this.
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