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UnicornStore.in / Unicorn Infosolutions Complaints & Reviews

unicornstore.in
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Updated: Jun 25, 2024
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About delivery information on website
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Apple Airpods status of shipping
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IPhone 13 Pre booking

UnicornStore.in / Unicorn Infosolutions reviews & complaints(114)

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P
Parnika pal
from Raxaul, Bihar
Jun 25, 2024
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complaint

I am writing to formally express my extreme dissatisfaction with the services I have received from the Apple Service Centre (Unicorn halwasiya, Hazratganj- 226001) Lucknow. I submitted My macBook Pro in the last week month of March 2024. Technician at Lucknow center suggested me to embed motherboard and battery with 3 months warranty, total cost Rs 85000, which I paid to get my laptop in complete working condition.
After the replacement,...
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Prateek1105
from Navi Mumbai, Maharashtra
Apr 27, 2024
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Iphone 15

Address: Mumbai City, Maharashtra

I have bordered iphone 15 from unicorn online store (order was prepaid) but i have not received any details that order was confirmed or not. After calling and mailing them for more than 15 times they have provided me order id and informed me that it got delivered. But I have not received that order.After that I have asked them to whom you have delivered please provide the details them there is no response from there side.Such a worst service.br...
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S
sri33778899@gmail.con
Apr 1, 2024
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inappropriate behaviour of staff at unicorn store

I visited unicorn store located in One Awadh Cinepolis mall in Lucknow, Uttar Pradesh, India. First of all no one came to attend us even after asking them. Secondly i asked for trade in…then he started evaluating my phone condition. The salesman then removed the phone cover (which got cracked by him while removing the cover which was noticed by me later on). Further, he asked me that wether he can remove screen guard or not (permission...
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R
Right_Arvind_8888
Nov 24, 2023
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Not Accepting Replacement of Product "Apple USB-C to Lightning Cable (1m)" with "Apple USB to Lightning Cable (1m)"

Address: Unicorn Infosolutions Pvt Ltd GF-12A, Oberoi Mall, Goregaon East Mumbai 400063

Hi Team,

I had visited store (Unicorn Infosolutions Pvt Ltd GF-12A, Oberoi Mall, Goregaon East Mumbai 400063 - Contact : [protected]) on 23rd November 2023 around 11:40 am. I had requested USB to Lightning cable but received USB-C to Lightning cable. I had mentioned that I have IPhone SE 2nd Gen (2020), this clearly indicates that I had requested for USB to Lightning cable.

Bill was processed and this issue was...
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V
vermavishal.973@gmail.com
from Lucknow, Uttar Pradesh
Oct 23, 2023
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Macbook Air 15 Inch

Address: Hazratganj,Lucknow

I found out that my laptop was defective 12 days after i purchased it when i compared it to similar other product.My keyboard was wobbly and my trackpad was defective.I reached out to offcial apple and called their international number.They advised me that since my product was only 14-15 days old, I should ask for replacement of my product from the seller(i.e.Unicorn Infosolutions Private Limited)However when i tried talking to unicorn regarding...
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sumeet gaur
from Mumbai, Maharashtra
Oct 4, 2023
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Recent visit to upgrade from my IPhone device

Address: PRAHLADNAGAR, AHMEDABAD

This is yet another pathetic customer service example from UNI STORE OF AHMEDABAD. The team on the floor stays busy chatting & playing games while no one comes to attend the client. Also, it seems the floor staff has been trained to keep customers away who comes with questions about your partners like cashify. When grilled the staff gives a no damn attitude and guess what. You have lost your customer due to pathetic behaviour of your floor...
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D
Damien Fernandes
Aug 5, 2023
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Airpods Pro Issue

I called Apple Care regarding an issue that I am facing with my Airpods Pro which does not show up on “ Find My Iphone “ anymore and keeps giving an error “ Airpods Setup Incomplete “, after getting my airpods pro replaced from the Unicorn Store in Andheri, Mumbai, near Fun Republic. The Apple customer support did all the required diagnostics of my phone and after spending days with Apple Customer Care on the call, they told me that...
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Selvakumar9566
from Chennai, Tamil Nadu
Jul 23, 2023
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Want to cancel an order, couldnt reach support

Ordered accidentally an Ipad case, would like to cancel within 24 hours, couldn’t reach the support, so posting here. Order number
[protected]

Would also like to initiate refund for 1400 Paid through Upi...
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K
Kashishshah
Jul 3, 2023
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Received a defective product

Address: Dev arc Mall

I am writing to inform you about a problem I encountered with a phone that I recently purchased from your company. I bought the phone, iPhone 14 just two days ago, and to my disappointment, I discovered that it is defective upon unboxing. I have not used the phone at all since I received it.

The issue with the phone is its not even opening on unlocking it and the battery has some issue Despite my attempts to troubleshoot the...
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N
nv07
Jun 2, 2023
Jun 13, 2023
This thread was updated on Jun 13, 2023
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Order confirmation not received, money debited.

Good evening,

I had tried to place an order for an iphone 7 plus leather case on the 2nd of June 2023 at 1:17 AM. But instead of the order getting confirmed I was redirected to an 'error submission' page. I did not receive any order confirmation but my money was debited amounting to Rs 399. Request you to do the needful and solve this issue as soon as possible....
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R
Raviraj1599
from Surat, Gujarat
May 29, 2023
Jun 13, 2023
This thread was updated on Jun 13, 2023
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Bought IPhone 13 256 gb online no tracking available

I have ordered an iPhone 13 256gb online on unicorn store website and there is no kind of tracking available and i can't even see it in orders.
I do have a order reference ID, but unable to use it in any way.
The customer care number given on the website doesn't work as well.
The screenshot of my order after payment has been attached....
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P
pratmodi
May 28, 2023
May 29, 2023
This thread was updated on May 29, 2023
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Money deducted from Credit card but no confirmation or Reference number provided

Address: Unicorn Infosolutions Pvt. Ltd. B102, Kotia Nirman, New Link Road, Near Fun Republic, Andheri West, Mumbai - 400053 customersupport@unicornstore.in

Money dedcuted from Credit card but no confirmation or Reference number provided. I placed an order for iPhone 14 128gb for Rs 68714 . They did not provide any confirmation but I got bank SMS that money has been dedcuted from Credit card (See attached picture). Their website says customer support is available all days from 9am to 9pm but I tried all day the number was not reachable. Please help....
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S
Sohini Mandal
from Kolkata, West Bengal
May 12, 2023
May 29, 2023
This thread was updated on May 29, 2023
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Order Details

Website: shop.unicornstore.in/cart/view_cart

I ordered and iPhone 14 with order no. [protected] from unicorn apr online website today. I didn't receive any order tracking id. There is no "your orders" section on their website whatsover. I can't even login. I can't cancel and get refunded as well. I'm really worried if it's a scam. The order confirmation stated as "you order has been recieved successfully" the vocabulary makes it very shady for such a big company....
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A
Ashish Wahile
from Pune, Maharashtra
May 9, 2023
May 29, 2023
This thread was updated on May 29, 2023
Resolved
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Resolved

Iphone 14

Dear Sir/Madam,

I am writing this to express my dissatisfaction with my recent purchase from your website. I have recently ordered the iphone 14 from the official website Unicorn online store, my order number is #[protected]. My order was confirmed and I got the mail & sms in which order details were mentioned, unfortunately after a couple of hours I got an email that my order has been cancelled because of a pricing issue...
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S
Sanketgoja
from Mumbai, Maharashtra
May 5, 2023
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IPad in warranty not escalated to apple

I have an I pad which is in warranty and can be replaced but unicorn Faridabad service didnot escalate matter to Apple as they told they have to create a job sheet to escalate matter to apple. Later after job sheet was made within and hour they called saying it cannot be done. They are not willing to write a mail saying they escalated it to apple Bangalore and they rejected the case.
I am highly disappointed with the response o[censored]nicorn...
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puru9205
from Mumbai, Maharashtra
Apr 30, 2023
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Regarding tempered glass of 800

I bought a new iPhone 14 from alpha one mall Ahmedabad store and they insistee to take tempered guard worth rs 800. But after using it for 2-3 days air bubble start coming inside it amd now it spreads from all three sides. Itvwas not even better than 100 rs tempered guard, its a shame for stote like unicorn, if someone is ready to pay a huge amount for anything u should also give better in back. I will post this complaint everywhere toblet...
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R
rohan1117
from Mumbai, Maharashtra
Apr 16, 2023
May 29, 2023
This thread was updated on May 29, 2023
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Order status and delivery

I recently placed an order for IPhone 14. I made all the requisite payment. But after the payment it doesn't show in my order history. Neither do i have any visibility whether the order was accepted or not. Money has been deducted from the bank but there is no update. I still haven't receieved my phone. Further, the customer service is not working. I have been trying to reach out to them since a long time...
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G
gurpreetsandhugill
Apr 14, 2023
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IPhone 14 256GB Blue 355794424270238

Address: SCO315-316, Sector -35 B , Chandigarh

13.04.2023
i bought I phone 14 on 12.04.2023 from unicorn infosolutionsPvt. Ltd through invoice number UCHD150 and the payment of Rs 81713.00 was made through my debit cards. some how my GST number got skipped in the Invoice. on 13.04.2023 i visited the store personally but the declined my request by giving the excuse that company does not provide editing options.
i searched company's website and came to that the option of revised...
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S
SwatG
from Delhi, Delhi
Apr 7, 2023
May 12, 2023
This thread was updated on May 12, 2023
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Order pending 168008488443359

I placed an order for Iphone 14 on 29 March 2023 but there is no update yet on when the phone will be delivered.
While placing the order, it showed the phone will be delivered in 3-4 days but its been 10 days and there is no tracking number or no further update yet. The full payment is made to the merchant.
Can you please help in tracking the status of the order?
Thanks!...
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S
Shivam. Nitham
Mar 15, 2023
Apr 7, 2023
This thread was updated on Apr 7, 2023
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No update on my IPhone 14 order

Hi I ordered iPhone 14 on 10 march. But I have received no update or reply to my emails to customer care. The customer care contact in non functional. Please help. Looks like a fraud....
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