[Resolved] Uninor / Telenor — Outgoing sms blocked for [protected]

sufiyaann

from Pune, Maharashtra

Sep 7, 2016

Address: Nashik, Maharashtra, 422101

Website: telenor.in

My number is [protected]. Since last three years my outgoing sms are blocked. Every time i call customer care they give me same reason that my sms are blocked by trai because i have sent promotional sms. I have never sent any promotional sms. Now i want to port to idea but i can't send even porting sms please provide a solution for this uninor customer care service is worst they did'nt resolved my problem even in 3 years

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Oct 25, 2016

Complaint marked as Resolved

Uninor / Telenor customer support has been notified about the posted complaint.

Sep 12, 2016

Updated by sufiyaann Thankyou consumer complaints.in I got call from telenor but as usual worst services of telenor they told me to email the same complaint on [protected]@telenor.in. I mailed everything in detail to them but since last 5 days there is no response from them. Every time I ask status of my complaint they give a new reference number telling we are working on your issue which is canned reply.
my email reference number are 837458, 837749, 837144, 837208, 837937, 838012, 838479
They are just fooling me and I really dont know where sould I go. I also tried contacting TRAI for the same they clearly mentioned that SMS are not blocked by them and I should contact service providor

Verified Support

Sep 23, 2016

Uninor / Telenor Customer Care's response Hi sufiyaann, sorry to hear about this. We'll check it & get back to you with an update. Kindly stay tuned. Thanks.

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Sep 10, 2016

Hi Sufiyaann,

We would be glad to see you as a member of Idea family. We will get in touch with you soon to discuss.

Regards,
Yogesh

Idea Cellular Customer Care

from Mumbai, Maharashtra

Sep 11, 2016

Hi Sufiyaann,

As per your telecon with our customer service associate on 11th September 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Paras