| Address: Ahmedabad, Gujarat, 380051 |
Hiiii, this is ashish.
Yesterday I got a message from center that ur 30 rs has been deducted from your account for value added service of HT chalisa, but when I called to customer care o[censored]ninor the guy who picked my call I asked him why did u deducted my 30 Rs he said due to u have been activated HT chalisa in your phone, I asked him what is HT chalisa he said its a caller tune I asked him that I cannot hear any callertune when I call on that number, then he said it's a application which u have downloaded then I said but it's a normal phone back & White in this mobile we cannot download any application then again he changed his sentence, when I shouted on that guy he said u have pushed some button due to that this service has been renewed, but till now I didn't get that which is right reason for deducted my rupees.. When I asked that guy to give this phone to ur senior he immediately deactivate my scheme but refunded my money I have asked that guy to transfer to ur senior he said my senior don't want to speak with you as u don't have manner to speak, now can u say that is this the way to speak with the customer in tellenor, 1St thing ur not giving proper reason for deducting the money then again and again changing their own words not connecting me to their senior then saying I don't have any manners to speak, again some lady called me in the morning when I have logged a complaint she said we cannot refund your money as it has been deducted for value added service, when I asked him for what reason u cannot refund my money she said due to renewal o[censored]r service but when I asked her that ur customer service boy was saying that u have downloaded some link she politely said sorry I don't that, now what the hell was that ur saying that ur from complaint department and u don't now what is the reason.. Was this information helpful? | 
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