Claimed

Universal Travels Complaints & Reviews

1
Updated: Jun 7, 2024
Complaints 142
Resolved
14
Unresolved
128
Contacts

File a complaint to Universal Travels

Having problems with Universal Travels?

File a complaint and get it resolved by Universal Travels customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Universal Travels reviews & complaints page 7

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
G
Gipy
from Bengaluru, Karnataka
Sep 15, 2015
Report
Copy

Insulted by customer care executive

Address: Thiruvananthapuram, Kerala

Name of that person is ramesh of trivandrum universal travels...while enquiring the timing of bus...why you are calling in this time(9.30pm) you call inthe morning and putdown the phone...why these type of lazy people put inthe customer care for damaging the name of travels......
Helpful
Found this helpful?
Write a comment
Report
Copy
V
vasudas
from Ottappalam, Kerala
Aug 19, 2015
Report
Copy

Didn't pick up

Address: Palakkad, Kerala

My name is vasudas, i booked a ticket in redbus application from Palakkad to Chennai on[protected], travels name is universal travels, i got a message from redbus my ticket was confirmed and seat no. is 6M and also gave me a contact no. [protected], i called and ask him the bus is right time or not, he told me that before 9:15pm will reach, i called the above mentioned no.time to time, total 6 times called, at that time he told me that...
Helpful
Found this helpful?
1 Comment
Report
Copy
J
Jeffin Johnson George
from Chennai, Tamil Nadu
Aug 15, 2015
Report
Copy

Worst ever travels

Address: Chennai, Tamil Nadu

This is the worst travels in india...very bad behaviour by the office staff . especially in pondicherry office...bad conditioned buses. not reaching on time...if its supposed to reach at morning the they will take it till the evening...please take necessary changes against this...or stop your travels and choose some other business...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Renganayagi
from Bengaluru, Karnataka
Jul 17, 2015
Report
Copy

Worst service

Address: Chennai, Tamil Nadu

Booked ticket on Universal bus.very very worst service ever had in my life. Booked my ticket on 14.7.15. the stated departure time was 10pm but the pick up arrived only at 12 midnite, leaving me stand alone near thiruvanmiyur. Being a girl had to be there without any safety with no one around. Even after the pick up due to improper maintenance the bus broke down and my travel time was delayed an hour again for change of bus. Even after the...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
APPUJEEVA
from Coimbatore, Tamil Nadu
Jun 8, 2015
Report
Copy

bus late for more than 1 hrs

Address: Coimbatore, Tamil Nadu

sir my name is jeeva yesterday night i traveled my universal travels from karikkal to coimbatore (9.00pm). The bus timeing was 9.00pm at karikkal but the bus came 10.30pm only and the bus reached coimbatore city at 7.30am . when the bus reaches the city the bus stopped due to some problem . So we all tock a town bus from there to the bus stand.the bus driver also did not no the root of coimbatore he was rounding the trichy city to find the...
Helpful
Found this helpful?
Write a comment
Report
Copy
T
Thilakraj123
from Mancheral, Telangana
Jun 4, 2015
Report
Copy

Refund my ticket fare

Address: Thoothukudi, Tamil Nadu

My names Thilakraj, I had booking one ticket Tuticorin to pondicherry, booking for online, booking date 31/5/2015. Boarding time 10.20Pm I am waiting for 2.30 Am, bus not will coming and Area agent not will respone. My ticket message forwared it : UNI1224710 On universal travels tuticorin to pondicherry seat number 23, On date 31/5/2015. Boarding time 10.20 pm boarding at Tuticorin_Bharathi_Tvls_Near_new_busstand. So please refund my...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
ronaldsheen
from Chennai, Tamil Nadu
Apr 24, 2015
Report
Copy

cancelled the bus, but information not provided

Address: Chennai, Tamil Nadu

My name is Ronald. I booked a ticket from chennai to velankanni. the trip is on 25/04/2015, PNR: UNI 1183816, i booked through PAYTM. The paytm ticket id: OAW7Z6, order id:[protected].I contacted the bus operators.They said the bus has been cancelled. But i didn't received any calls or messages from their side. i contacted an agent from universal customer care he said the bus is available. When i contacted the office in chennai, they said...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
mariadevadasan
from Chennai, Tamil Nadu
Mar 9, 2015
Report
Copy

Cuddalore not able to board

Address: Cuddalore, Tamil Nadu

Bus Service: Universal Travels;
Date of . Journey: 08.03.2015 Travelling from Cudalore to Chennai: Ticket No : UNI1150500
Scheduled departure Time for Cuddalore - 4.40 PM
Passenger : Mrs. Moitree Ghoshal, Contact [protected]

Dear Sir/Madam,
The above passenger is supposed to leave Cuddaore on 8/03/2015, through your Bus Service mentioned above.
Around 3.30 PM, when your office at Cuddaoore...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
manojsachin1986
Oct 13, 2014
Resolved
Report
Copy
Resolved

Worst condition of bus and bad attitude of driver

Address: Chennai, Tamil Nadu

This is Manoj, I had booked for a bus through Redbus.in from Karaikal to Chennai for me and my parents, Please find below the travels and ticket details, - redBus mTicket - Karaikal to Chennai TGAW97799573 UNI1048912 Universal Travels 11:10 PM Oct 5, 2014 26(M), 27(M), 14(F) Rs.1800 Below are my concerns, 1. Bus that we traveled was worst in condition, There was strange noise all through my travel. Please find attached...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Pranav Sethi
from Delhi, Delhi
Aug 24, 2014
Report
Copy

Paid AC Fare , travelled 16 hours for a 6 Hours in a Below rated Tempo Traveller

Address: Coimbatore, Tamil Nadu

We bought a ticket from Pondicherry to Coimbatore for AC Volvo Coach from Ibibo for Universal Travels on the 17 th of August ' 2014 with Booking ID - Operator PNR No. UNI1004576 and GOIBIBO booking Id - GOBUSMOB[protected] . The departure and arrival time of the Bus was suppose to be 17:30 and 02 :30 respectively . The Bus we were asked to board was a Non - AC coach which was intentionally travelled to 300 KM in wrong direction towards...
Helpful
Found this helpful?
1 Comment
Report
Copy
D
DIGITECH COMPUTERS
from Karaikal, Puducherry
Aug 13, 2014
Resolved
Report
Copy
Resolved

Extra Payment For Ticket

Address: Thanjavur, Tamil Nadu

Dear Sir/Madam, Thank you for contacting Avenues. With reference to your mail, please find the below details for your kind persual. ORDER NUMBER AUTH CODE STATUS UNI948439 062734 Successful Transaction UNI947690 033156 Successful Transaction// this ticket is not issued but payment cheated UNI948449 064005 Successful Transaction UNI948442 063393 Successful Transaction The above successful transactions have been...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
Justin12
from Bengaluru, Karnataka
May 8, 2013
Resolved
Report
Copy
Resolved

WORST SERVICE IN THE WORLD

Address: Bangalore, Karnataka

I book 2 tickets through RED bus in Bangalore from NAGAPATTINAM to BANGALORE on[protected]. The bus departure time is 20.35 & we (My MUM & my self) where standing in the pickup point (Nagapattinam Hi way) from 20.10 to 22.10. till that there is NO place to stand or sit. Just we are standing on the road as street dogs. During that time I got this mbl no of +[protected]. I called this no more than 100 times & no one picked...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Premkumarmech
from Bangalore, Karnataka
Sep 5, 2012
Report
Copy

Worst Bus service by Universal

Address: Tamil Nadu

I booked a bus tickets online through http://redbus.in from cuddalore to Chennai for my brother (travel date: 2/9/2011-Yesterday). The service provider was Universal travels. Bus departure time was 6.30PM as it is mentioned in the ticket. But he went to the travels place at 6.15 PM itself. Travel peoples claimed that bus went at 6.00PM itself which is wrong. They have asked him to board another bus and they assured him that they will change...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
ramaru
from Colachel, Tamil Nadu
Feb 6, 2012
Resolved
Report
Copy
Resolved

conditions of bus & travel

Address: Cuddalore, Tamil Nadu

I traveled from Cuddalore to Ernakulam by bus no PY-02-J 1879 o[censored]niversal travels on[protected] and I had a sleeper bearth B7.

Ticket was booked online.

After boarding the bus I was told that the bus will have to be changed at Coimbatore which was not informed at the time of booking.I could understand from other passengers that none of them were informed about this at the time of booking.

This...
Helpful
Found this helpful?
Write a comment
Report
Copy
L
l_senthilkumar
Jan 12, 2012
Resolved
Report
Copy
Resolved

Worst travel experience

Address: Chennai, Tamil Nadu

We booked a ticket from chennai to thiruthooraipondi in universal travels through redbus. We(myself,wife and 2 yr old son) were booked a sleeper seat and when we boarded we found that the seat was fully wet and we requested to change the seat. but their response is very bad. Lastly the cleaner provided a dirt cardboard and the fully dirt screen. With the 2 yr old son we travelled a very worst travelling experience. On the same trip, in tiruvarur,...
Helpful
Found this helpful?
1 Comment
Report
Copy
E
E16082018
from Mumbai, Maharashtra
Dec 7, 2011
Resolved
Report
Copy
Resolved

UNIVERSAL TRAVELS --- Velankani to Chennai NIGHTMARE PNR# UNI407853

Address: Chennai, Tamil Nadu

PNR# UNI407853 - Velankani to Chennai Dec 4, 2011
=========================================

This was a very bad experience with Universal travels Chennai. These people are irresponsible and really do not care about their customers. THIS IS THE NIGHTMARE EXPERIANCE THAT WE FACED ON DEC 4, 2011 BY ALL THE PASSENGERS TRAVELING FROM VELANKANNI TO CHENNAI.

We were waiting for the Bus at Velankanni on Dec...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
mrjos75
from Mumbai, Maharashtra
Oct 12, 2011
Report
Copy

Worst Traveling Service

Address: Tamil Nadu

All Guys Planning ur Travel & booking bus ticket pls don't book Universal travels. Very Very worst service provider for travels company.Universal travels employees like Driver & Booking agencies keep an Very Worst Mentality People. Particularly Travelling time not keep. Driver & Cleaner's are drinking brandy in travailing time.... Universal travels Stupid Service provider...So people pls book & journey in other...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Madhu Raj
from Hyderabad, Telangana
Jun 24, 2011
Report
Copy

Bus accident

Address: Karaikal, Puducherry

Dear Sir,

On 20th of June we have booked tickets in Universal travels for 8 people for my family from vellankanni to Chennai,

while coming the driver was running the bus very very fast as me and the co passengers told him twice thrice to go slow , where he used busing language with us at last at 3.00am at nearby pims hospital ponducheerry the driver rushed into trees and the bus got fall down into trees, we...
Helpful
1 other people found this review helpful
1 found this helpful
10 Comments
Report
Copy
A
Accenturist
from Madurai, Tamil Nadu
Apr 24, 2011
Resolved
Report
Copy
Resolved

Same ticket/seat booked online for 2 different members

Address: Pondicherry, Puducherry

Hi Sir/Madam,

I booked 3 bus tickets online through http://www.travelyarri.com from Pondicherry to Chennai (travel date: 23/4/2011. The service provider was Universal travels.
When i boarded the bus with my family (my wife and my brother), we found that our seat has been given to someone else. When i checked with the conductor of the bus, he and his friend were not behaving properly with me and i found myself helpless...
Helpful
Found this helpful?
6 Comments
Report
Copy
K
kiruba2000
Feb 16, 2011
Resolved
Report
Copy
Resolved

Very Poor Customer Service

Address: Nagapattinam, Tamil Nadu

To Whomsoever it may Concern

I had booked a bus ticket (Sleeper Berth - Berth nos. B2,B3) from Chennai to Vellankani on the 11th Februray from Universal Travels. It was a 11:25 PM bus from the Koyambedu Bus Termnius. ( Bus Registration Number ending with 9177 )

The bus had a problem with the headlight and it was not functioning at all. How can the managment send such a bus without a headlight for a night journey??...
Helpful
Found this helpful?
3 Comments
Report
Copy

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR