Upsrctc — Refund not receive

Hi UPSRTC Team,

I have booked two tickets from KAUSHAMBI to FARRUKHABAD and paid online from the UPSRTC website.But on the day of travel i got message that trip has been cancelled but refund has not initiated.Below are the details:-Kindly look into it.

Ticket No.: 15636558
PNR No. XFKB[protected]
From KAUSHAMBI To FARRUKHABAD
Departure Date:11/05/2021
Departure Time:20:30
Booking Date:08/05/2021

Regards,
SHAN MOHAMMAD