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Urbanic Complaints & Reviews

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Updated: Mar 22, 2024
Complaints 1042
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192
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Urbanic reviews & complaints(1042)

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V
Vandnaaaaa
from delhi, Delhi
Mar 22, 2024
Mar 26, 2024
This thread was updated on Mar 26, 2024
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Product not being picked up

Address: London

I placed a return few days ago and the product is not picked up I tried contacting them but they won't pick up...
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_Ddd
from New Delhi, Delhi
Feb 20, 2024
Mar 26, 2024
This thread was updated on Mar 26, 2024
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Compliant for refund

I have placed an order for brown jeans but due to a size issue, I returned the product.
after that, I got a message from Urbanic that your bank details were wrong. then I added another bank account but still got the same message.
it's been 4 days since I didn't get my refund after returning the product.
I have tried to connect with customer care support but failed to do so.
they are not returning my paid amount...
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V
vanshikavk013@gmail.com
Feb 17, 2024
Feb 20, 2024
This thread was updated on Feb 20, 2024
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Not giving me my refund when they have sent the wrong product

Website: Urbanic shopping app

Hi please help me get my money back they are rejecting my return and telling me that they can not do anything and i said what about my money they are saying we can not help you that this my team has decided that i said i ordered the jeans and get the wrong product i am not at fault here it either your fault or your delivery agent fault but it’s not mine they are now not contacting me or not replying to my email they have shut me off and...
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V
vanshikavk013@gmail.com
Feb 15, 2024
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Wrong product delivered by urbanic

Website: Urbanic

I recieved wrong products from them i immediately made a return request but it was rejected on the basis that i didn’t send them enought pictures even though they have limited the number of photos i can share and rejected my return request Then i contacted them by mail and told about my problem and then they took my response seriously and for the first time requested the photos of the parcel and product and bill (earlier i was just sent...
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I
Imnasungla jamir
Feb 6, 2024
Feb 7, 2024
This thread was updated on Feb 7, 2024
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Where's my refund

Address: India
Website: Urbanic online india

I returned my order Id[protected] on 25 january 2023 and the order has already reached the supplier but i still didn't get my refund. And every time i contact the urbanic customer care they just send me the same message which doesn't solve anything. I want my refund now because that's mu right to get....
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M
Monasata
Jan 19, 2024
Jan 21, 2024
This thread was updated on Jan 21, 2024
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Products not getting delivered and support executives aren't answering

I have been waiting from 31st december 2023. The order [protected] was supposed to be delivered between 11 to 15 January. Still, there is no update. Worst experience ever. How can they be so careless regarding this? I have been requesting for a call or some real-time solution of this issue, but all they do is reply with same “template” mentioning that the concerned team will get back to me and close the ticket without solving the issue....
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S
Srijanee
from Gossaigaon, Assam
Dec 17, 2023
Dec 18, 2023
This thread was updated on Dec 18, 2023
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Order ID: 230329190729071002

My order was cancelled on 3rd of April, 2023. I have still not received the refund from urbanic. This is very disappointing.
Their customer care services are very bad. You can only reach them through e mails and is very time taking. Please look into the matter ASAP and initiate the refund.
This is an awful amount of time to process an refund....
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P
Prajakta dait
from Mumbai, Maharashtra
Dec 16, 2023
Resolved
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I am complaining about my y

My order supposed to deliver on 10 to 14 December but not received yet while contacting customer care they are not giving me a exact date of delivery...
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L
Lachi baghel
from Dhar, Madhya Pradesh
Dec 3, 2023
Dec 4, 2023
This thread was updated on Dec 4, 2023
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Pickup pending

Address: Delhi
Website: www.urbanic.com

My pickup from urbanic is not done yet it's have 4- 5 days my return request is accepted...
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L
Lachi baghel
from Dhar, Madhya Pradesh
Nov 30, 2023
Dec 4, 2023
This thread was updated on Dec 4, 2023
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Pickup is not done

Address: Delhi
Website: www.urbanic.com

My return request is approved by urbanic of order I'd[protected] . It's have been 6-7 days pickup is not done yet...
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Y
YashikaGoel._
Nov 27, 2023
Nov 28, 2023
This thread was updated on Nov 28, 2023
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Returned product but didn't received refund

I have returned my product but it's showing cancelled return. I am not getting refund back....
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S
Shakshi1217
Nov 24, 2023
Nov 25, 2023
This thread was updated on Nov 25, 2023
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Refund not initiated but pick up successful

This is regarding refund intiation. After successful reverse pickup of order of which I have received the acknowledgement, the returns section under urbanic app does not show any refunds and there is no refund initiation hence. There's no response to mails as well. PATHETIC experience....
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S
shilpas98
from Dharwad, Karnataka
Nov 13, 2023
Resolved
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Refund not initiated for lace up bodycon dress

Order id :[protected]

Lace up bodycon dress - Item was picked up on 6th November and refund is not initiated yet.
Refund amount : 1790

Message from courier partner :

PICKED SUCCESSFULLY
Lace Up Bodyco.. from Urbanic
AWB R[protected]URN.

Visit lnk.shadowfax.in/OPMe46Lt
for acknowledgement slip - Shadowfax

Attached screenshots for more...
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S
shilpas98
from Dharwad, Karnataka
Nov 13, 2023
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Refund not initiated and return not initiated

Order id :[protected]

Lace up Bodycon Dress : This item was already picked up on 6th November and refund is not initiated yet .
Refund amount to be initiated is : INR 1790
I have attached the information from shadowfax courier for more details regarding the pickup

PICKED SUCCESSFULLY
Lace Up Bodyco.. from Urbanic
AWB R[protected]URN.

Visit lnk.shadowfax.in/OPMe46Ltbr...
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M
madalsha jha
Nov 1, 2023
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I have not get the refund yet

I am madalsha jha and i have returned a order in urbanic because that dress was too long for me i have returned if on 23rd of oct but till now i had not get the refund it's almost 7 days my order number is[protected]...
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V
vandna Panwar
from Delhi, Delhi
Oct 23, 2023
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Not listening to complaint

Address: London

Hey I've complained about these before but they didn't take any action they even call and disconnect as soon as I pick up I still got no serious response from their side...
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M
Mamataa12@
from Jaipur, Rajasthan
Oct 23, 2023
Oct 25, 2023
This thread was updated on Oct 25, 2023
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Wrong product received and they denied to exchange it

I got totally different product they denied to exchange or return my product...
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V
vandna Panwar
from Delhi, Delhi
Oct 18, 2023
Oct 22, 2023
This thread was updated on Oct 22, 2023
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Totally wrong product received

Address: London England
Website: urbanic.in

I recieved my order on 13th October and it was totally different from what I had ordered it wasn't even stuff from urbanic tho I think the delivery company is at fault nimbus delivery company, i recieved face washes instead of clothes that I ordered and urbanic has been ignoring my by saying they're working on the issue and it'll get resolved by 24-48 hours but it's been 18th October without any response...
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N
Nish13__
Sep 30, 2023
Resolved
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Not received my refund after 14 days post parcel pickup

I had ordered three tops from Urbanic and I decided to return one due to fitting issues. The product was picked up on 16th September and I was informed that I will received my refund of rs. 661 within 7-10 days. As the refund usually reflects on my account within 3-5 days Post pickup, I contacted their customer service on the 23rd of September. I was asked to share my bank statement from the date I placed the order and was asked to wait for...
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R
Riyasingh2011
from Gurugram, Haryana
Sep 20, 2023
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Request for early delivery

I have ordered an item from Urbanic for which the delivery date is 28th sept to 2nd oct 2023. I want my order to get delivered by 26th sept as I have to leave for Goa on 27th sept. There is no customer support to whom I can request a faster delivery as they only have bots. Please help me in getting the order before 26th September 2023....
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