Uttarakhand Roadways — refund policy

Address: 6/18k,galino-6, mahipalpur, New Delhi, Delhi, 110037

I had booked ticket online on 06/07/2019 20:58:41 having pnr no: 423r[protected] from delhi anand vihar to ganai. It cost me around 1550.40 inr for some reason i had to cancel my ticket it's been almost more than 3 months and the amount has not been refunded yet i tried calling their helpline number stored in the website but it is of no use is just like other government so-called phone numbers no no one receives the number it keeps showing busy every time. They keep ignoring everytime.

I am sharing an attachment below.

I kindly request you to please look into the matter.