Venkataeswara Hospitals — delayed response in treatment

Harmindersembi

from Hyderabad, Telangana

Oct 22, 2018

Address: New Delhi, Delhi, 110059

Dear sir/madam
My mother was brought to the emergency department of venkateswara hospital dwarka sector.18a new delhi on 20/10/18 as she incurred injury due to falling at home, on examination we were told that she had her hip joint fractured and bipolar hemiarthroplasty was advised by dr. R k pandey. We admitted her in the hospital same day and operation date provided to us was 22/10/18 but on the day of operation hospital administration directed dr r k pandey to attend opd instead of performing pre planned operation on questioning this delay and unprofessional attitude of the hospital and making rounds pillar to post from guest relationship to administer dr rajiv malhotra office we were made to wait and as i'm typing this complain we are still clueless about the final time for the operation.

My concern is that is it not causing risk to the well-being of the patient and quality of service provided to the patient if a doctor who has to perform the operation is make to attend enormous patients in opd and also made to operate these type of serious surgeries his performance will surely affected.
This is like playing with the health of the patient.
Action must be taken towards authorities of the venkateswara hospital.

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Venkataeswara Hospitals customer support has been notified about the posted complaint.

Oct 22, 2018

Updated by Harmindersembi Patient name: Satinder pal Kaur
Attendant name : Harminder Singh
Contact no. [protected]

Oct 23, 2018

Updated by Harmindersembi Patient was treated after delay of 3 hours, now today morning new blunder came to our surprise we've got call from the surgical ICU stating that patient has to be shifted to the room and the room which was earlier allotted to the patient was allotted to someone else and we need to put fresh request for room allotment...I mean are you joking how come when the hospital has a patient in hand and being treated for then why has they put someone else in her room and when I contacted the help desk for the room they told me that no room is available and we may need to wait for 7-8 hours this is totally illogical...I guess hospital strategy is to make patient spend more and more time ICU so that ICU charges shall be incurred in the bill to increase profitability of the hospital whereas it shouldn't be like that . When they are having a patient admitted for certain treatment they should be responsible for all the facilities to be provided to the patient.
While posting this complain I am waiting for any response from the hospital which I'm expecting.