[Resolved]  Via.com — About ticket status

Hi, I booked a ticket on 16/12/2015 for 22/12/2015 from visakhapatnam to hyderabad of ref numberFMN1IY3NC3J.But after so many hours also its showing the status as still in process .Ii tried to reach your customer care, but no response you people, no body attending the call, that number is not working & i mailed but still didnot get respons except auto generated mail. so atlast after so many hours i cancelled but now still its showing cancellation under process. How many hours you take to do one update? If it takes this much time, how could we know either we got reservation or not? I cancelled the ticket because of your time taking and no updates even.